About Appeal and Complaint Management System Portal:
- It is an online web application portal, initially introduced by the Central Information Commission in 2016.
- It enables citizens to file Second Appeals and Complaints online and facilitates end-to-end digital processing of cases.
- It includes registration, scheduling of hearings, issuance and uploading of decisions and other related processes.
Key Facts about Appeal and Complaint Management System Portal 2.0:
- It has been developed as a technologically upgraded platform with enhanced security standards, improved functionalities and streamlined workflows.
- Key feature of AppCoMS 2.0
- It has introduced a feature of user accounts for Applicants, Central Public Information Officers (CPIOs) of the Public Authorities and other stakeholders, linked with their e-mail ID and mobile number.
- In the upgraded system, applicants will be able to submit Second Appeals and Complaints through their user accounts.
- Under this version, applicants can view case timelines, access documents, download hearing notices and decisions/ orders.
- It has the facility for use of Digital Signature Certificates (DSCs) for digitally signing and issuing notices/orders by the Commission.
