About Centralised Public Grievance Redress and Monitoring System (CPGRAMS):
- CPGRAMS is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It was developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances, and Pensions.
- It is a single portal connected to all the ministries/departments of the Government of India and States.
- Every ministry and state have role-based access to this system.
- CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store, and mobile application integrated with UMANG.
- The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
- The grievances received on the CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 21 days.
- CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.
- After closure of grievance, if the complainant is not satisfied with the resolution, he/she can provide feedback.
- If the rating is ‘Poor’ the option to file an appeal is enabled.
- The status of the appeal can also be tracked by the petitioner with the grievance registration number.
- Issues which are not taken up for redressal:
- Sub-judice cases or any matter concerning judgment given by any court.
- Personal and family disputes.
- RTI matters.
- Religious matters.
- Anything that impacts upon the territorial integrity of the country or friendly relations with other countries.
