CENTRALIZED PUBLIC GRIEVANCE REDRESS AND MONITORING SYSTEM (CPGRAMS)

Feb. 26, 2020

Union Minister for Personnel, Public Grievances & Pensions launched the CPGRAMS 7.0 version.

About:

  • The Centralized Public Grievance Redress And Monitoring System (CPGRAMS), is an online web-enabled system over NICNET developed by NIC in association with the Department of Administrative Reforms and Public Grievances (DARPG).

  • It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.

  • CPGRAMS aims at submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis for instant and easy communication between the nodal PG officers of Government Organizations and citizens resulting in the speedy redress of their grievances.

Source : PIB