RBI Retail Direct Scheme
- The RBI Retail Direct Scheme is aimed at enhancing access to government securities market for retail investors.
- It offers them a new avenue for directly investing in securities issued by the Government of India and the State Governments.
- Investors will be able to easily open and maintain their government securities account online with the RBI, free of cost.
Reserve Bank - Integrated Ombudsman Scheme
- The Reserve Bank - Integrated Ombudsman Scheme aims to further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI.
- The central theme of the scheme is based on ‘One Nation-One Ombudsman’ with one portal, one email and one address for the customers to lodge their complaints.
- There will be a single point of reference for customers to file their complaints, submit the documents, track status and provide feedback. A multi-lingual toll-free number will provide all relevant information on grievance redress and assistance for filing complaints.
