About e-Jagriti Platform:
- e-Jagriti is a flagship initiative by the Department of Consumer Affairs, Government of India.
- It is aimed at strengthening the consumer dispute redressal system across the country.
- The project focuses on the computerization and networking of all Consumer Commissions at the national, state, and district levels to ensure transparency, efficiency, and speedy resolution of consumer disputes.
- Features of e-Jagriti Platform
- e-Jagriti enables consumers to file complaints, track case statuses, and access judgments online.
- The platform plays a vital role in digitizing consumer commissions and empowering citizens by providing easy access to legal remedies.
- It provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels.
- It is envisaged to integrate consumer grievance platforms, namely, Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET website, mediation application, in a single platform.
- It has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology.
- With its user-friendly interface and real-time updates, e-Jagriti ensures accountability, reduces paperwork, and fosters a more transparent and accessible justice system for consumers nationwide.
