About e-Jagriti Platform:
- It is a flagship initiative by the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution.
- It was launched on 1 January 2025.
- It is aimed at strengthening the consumer dispute redressal system across the country.
- Features of e-Jagriti Platform:
- Global Accessibility: NRIs and citizens can file and manage cases from any location, with secure end-to-end encryption and role-based permissions.
- Inclusivity: Features like multilingual interfaces and accessibility tools make it user-friendly for diverse demographics.
- Integrated Platforms: It has unified four legacy applications Online Case Monitoring System (OCMS), e-Daakhil, NCDRC CMS and CONFONET into a single AI-enabled, paperless platform.
- AI-Powered smart search: It has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology.
- It enabled consumers to file complaints, track case statuses, and access judgments online.
- The platform played a vital role in digitizing consumer commissions and empowering citizens by providing easy access to legal remedies.
- It provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels.
