ELDER LINE

Timeline

• Government of Telangana and Tata Trusts piloted the helpline in Telangana between March 2019 and September 2020.
  
  
• Based on this experience, MOSJE decided to establish state helplines at each state level and have a single call management platform and unique number (14567) that will enable services for the senior citizens through a National level structure. Thus Elder Line was conceptualised.
  
  

Features

• Elder Line will operate on all seven days of the week from 8 AM to 8 PM since it is categorised under non-emergency service and extension of working hours will be backed by findings and requirement.
  
  
• Elder Line is a National Helpline for Senior Citizens (NHSC) set up by the Ministry of Social Justice and Empowerment in collaboration with National Institute of Social Defence (NISD) and State Governments.
  
  
• National Implementing Agency (an empowered Committee) set up by MOSJE along with NISD (National Institute for Social Defence) is currently hosting the Elder Line along with the States.
  
  
• Operationally, the state agencies will be working closely with all state departments and district functionaries to deliver services.
  
  
• Elder Line 14567 is a toll-free number open 12 Hours a day (8:00 AM to 8:00 PM), that provides free information, guidance, emotional support, field intervention in cases of abuse & rescues in order to improve the quality of life of senior citizens.
  
  
• In case of emergencies like pandemic, this helpline can support senior citizens with the right and on-time information for medical needs, emotional support and other associated needs in collaboration with all the state departments.