Key findings of the report:
- As much as 92% of customers reported the overall availability of electricity infrastructure within 50 metres of their premises; however, not all have connections, the primary reason being the distance of households from the nearest pole.
- Overall, 87% of the surveyed customers have access to grid-based electricity. The remaining 13% either use non-grid sources or don’t use any electricity at all.
- The hours of supply have improved significantly across the customer categories to nearly 17 hours per day.
- Nearly 85% of customers reported to have a metered electricity connection.
- Access to electricity is observed in 83% of household customers.
- A satisfaction index was created to assess the overall satisfaction level of customers with utility services. The study suggested that a total of 66% of those surveyed were satisfied––74% of customers in urban areas and 60% in rural areas.
