Indian Railway announced integrated Rail Madad Helpline number “139” for all type of queries/complaints/assistance during travel.
About:
To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
The Helpline 139 will be available in twelve languages.
There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.
Ministry of Railways has also launched Social Media campaign #OneRailOneHelpline139 to inform and educate the passengers.
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