Sept. 19, 2020

Jammu and Kashmir Lieutenant-Governor (L-G) Manoj launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS), in a bid to create an interface with the public and focus on governance issues in the Union Territory.


  • The system is being launched on a pilot basis in three districts — Jammu, Srinagar, and Reasi — and will gradually be rolled out in the remaining districts by October 2. It will replace the current portal that was launched in 2018.

  • JK-IGRAMS will make the existing mechanism more robust and efficient. There will be a minute by minute status update of the grievances on the portal. Action will follow if any delay or callousness is found while addressing people’s grievances.

  • District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.

  • It will be available round the clock with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant, and grievance submission through call centre by making a phone call between 9:30 a.m. to 5:30 p.m. on all days except Sunday.

Source : The Hindu