JK-IGRAMS

Sept. 19, 2020

Jammu and Kashmir Lieutenant-Governor (L-G) Manoj launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS), in a bid to create an interface with the public and focus on governance issues in the Union Territory.

About:

The system is being launched on a pilot basis in three districts — Jammu, Srinagar, and Reasi — and will gradually be rolled out in the remaining districts by October 2. It will replace the current portal that was launched in 2018.
JK-IGRAMS will make the existing mechanism more robust and efficient. There will be a minute by minute status update of the grievances on the portal. Action will follow if any delay or callousness is found while addressing people’s grievances.
District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.
It will be available round the clock with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant, and grievance submission through call centre by making a phone call between 9:30 a.m. to 5:30 p.m. on all days except Sunday.

Source : The Hindu