NATIONAL HELPLINE AGAINST ATROCITIES (NHAA)

About:

• Aim is to ensure proper implementation of the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities){PoA} Act, 1989 which was enacted with a view to, inter-alia, preventing atrocities on members of Scheduled Castes (SCs) and Scheduled Tribes (STs).
  
  
• The NHAA will be available round the clock on toll-free number 14566 across the country.
  
  
• It can be accessed by making a voice call /VOIP either from a mobile or land line number of any Telecom Operator across the country. This service will be available in Hindi, English and regional language of the State/UTs. Its Mobile application will also be available.
  
  
• Available as a web based self-service portal also, the NHAA will generate awareness about the Protection of Civil Right (PCR) Act, 1955 and its rules as well.
  
  
• A Docket number shall be given for each complaint received from Victim/Complainant/NGOs regarding non-compliance of the POA Act, 1989 and the PCR Act, 1955. The status of the grievance can be tracked by complainant/NGOs online.
  
  
• Any inquiry shall be replied by IVR or operators in Hindi, English and Regional languages.