THE CABLE TELEVISION NETWORKS (AMENDMENT) RULES, 2021

June 20, 2021

The Central Government has amended the Cable Television Network Rules, 1994 to provide a statutory mechanism for redressal of grievances and complaints of citizens relating to content broadcast by television channels in accordance with the provisions of the Cable Television Network Act, 1995.

About:

The Cable Television Networks (Amendment) Rules, 2021, provides for a three-level grievance redressal mechanism —
- self-regulation by broadcasters,
- self-regulation by the self-regulating bodies of the broadcasters, and
- oversight by an Inter-Departmental Committee at the level of the Centre.
A viewer could file a complaint directly to the broadcaster, who would have to respond within 15 days. If the complainant was not satisfied with the response, the complaint could be escalated to the self-regulating bodies set up by TV channels, which should deal with the case in 60 days.
If the complainant is not satisfied with the decision of the self-regulating body, he may, within 15 days of such decision, prefer an appeal to the Central government for its consideration under the Oversight Mechanism.
Such appeals would be dealt with by the Inter-Departmental Committee set up under the Oversight Mechanism.
The Committee would be headed by the Additional Secretary in the Ministry of Information and Broadcasting, and have members from the Ministry of Women and Child Development, Home Ministry, Ministry of Electronics and Information Technology, Ministry of External Affairs, Ministry of Defence, and representatives of other Ministries and organisations, including experts, as the Centre may decide.
This third tier was not only kept aside to hear the appeals, it could take up complaints that come directly to the Centre.