What is RailOne App?

About RailOne App:

• It is a new super app designed to serve as a one-stop platform for all railway-related queries and passenger needs.
• The app has been conceived by the Railways’ Public Sector Undertaking (PSU), the Centre for Railway Information Systems (CRIS).
• RailOne is designed to bring every railway service—ticket booking, real-time tracking, food ordering, PNR status, refunds, porter booking, and last-mile taxi—into one seamless, user-friendly platform.
• It eliminates the need for multiple apps by integrating functionalities from IRCTC Rail Connect, UTSonMobile, Rail Madad, NTES, and Food on Track.
• Reserved tickets will continue to be offered on IRCTC. The RailOne app has also been authorised by IRCTC, just like many other commercial apps who have partnered with IRCTC.
• Key features of RailOne:
  
  • Book reserved and unreserved tickets: Easily plan journeys and book tickets using the “Plan My Journey” tool with support for multiple classes and quotas.
  • My Bookings: Check your entire booking history—both reserved and unreserved—with filtering options for duration and type.
  • Live train tracking and PNR updates: Get real-time updates on train status, platform numbers, and expected delays.
  • Coach Position Finder: View your coach location on the platform to ease boarding.
  • Food ordering on the go: Order meals from partner vendors directly from your seat.
  • Rail Madad integration: Lodge complaints or share feedback directly with Indian Railways and track resolution status.
  • Refund management: Initiate and track refunds for canceled or missed trains through a simplified interface.
  • Multilingual support: Use the app in multiple Indian languages for easier access across regions.
  • Single sign-on: Users can log in using their IRCTC or UTS credentials without remembering multiple passwords.
  • Secure R-Wallet payments: Pay securely using Indian Railways’ own digital wallet with biometric or mPIN authentication.