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WOMEN SAFETY INITIATIVES

Feb. 20, 2019

The Union Home Minister and Minister for Women and Child Development jointly launched three Women Safety initiatives namely (1) Emergency Response Support System (ERSS), (2) Investigation Tracking System for Sexual Offences (ITSSO) and (3) Safe City Implementation Monitoring Portal.

Emergency Response Support System (ERSS): 

  • The ERSS is a pan-India single number (112) based response system for persons in distress. A citizen may use the following methods to access the emergency services: 
    • Dial 112 from phone. For Women and children, 112 India App provides a special SHOUT feature which alerts registered volunteers in the vicinity of victim for immediate assistance. 

    • Press power button on smart phone 3 time quickly to activate panic call to ERC. 

    • In case of feature phone, long press of “5” or “9” key on the phone will activate the panic call.

    • Log onto ERSS website for the State and lodge emergency. 

    • Email SOS alert to State ERC. 

    • Use 112 India Mobile App, which is available free on Google Play store and Apple store. 



  • Under this system, all the states have to set up a dedicated Emergency Response Centre (ERC) which will be connected to District Command Centres (DCC) and the Emergency Response Vehicles, and assistance/response to victims are facilitated through them. 

  • The 16 States/UTs where the ERSS has been launched are Andhra Pradesh, Uttarakhand, Punjab, Kerala, Madhya Pradesh, Rajasthan, UP, Telangana, Tamil Nadu, Gujarat, Puducherry, Lakshadweep, Andaman, Dadra & Nagar Haveli, Daman & Diu, J&K. ERSS had already been successfully implemented in the States of Himachal of Pradesh and Nagaland. 

Investigation Tracking System for Sexual Offences (ITSSO): 

  • The ITSSO is meant for Law Enforcement Agencies in the country. 

  • It is an online module available to law enforcement agencies at all levels- National, State, District and Police Station that allows State to undertake real-time monitoring and management for completion of investigation in rape cases in 2 months. 

  • It leverages the existing CCTNS data base, which covers nearly 15000 police stations in the country. ITSSO would greatly strengthen States ability for analytics and prognosis for timely investigation and prosecution in rape cases. 

Safe City Implementation Monitoring Portal: 

  • In order to instil sense of security in women in metro cities, Government has identified eight cities for implementation of Safe City projects in first phase at a cost of Rs.2,919 crore. 

  • The cities are Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Lucknow & Mumbai.

  • The projects are funded under Nirbhaya Fund scheme. 

  • The projects have been prepared jointly by Municipal bodies and City Police and reflect integrated action for safety of women. 

  • Important features of the Safe City projects include: 
    • Identification of crime Hot-spots in each city. Saturating such Hot-spots with increased CCTV surveillance. Improving Street Lighting in identified Hot Spot areas. 

    • Automated Number Plate Reading (ANPR) and drone-based surveillance also being deployed in few cities as per requirement. 

    • Setting up women police out-posts for facilitating ease of access by any aggrieved woman to report incidence or seek assistance. 

    • Setting up Women Help Desks in Police Stations with facility for trained Counsellors. 

    • Implementing Safety measures in buses, including Cameras. 



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